How HR involve with conflict management.
In conflict management HR involvement is very much
needed. Conflict can be happened with individuals, departments, teams and self
as well. So, the HR should understand which conflict have to manage and how.
What is conflict?
Conflicts is natural disagreements from individuals,
or groups that differ in their belief, attitudes, behaviors, values or needs.
There are some common causes of conflicts an be identifies as follows,
Ø
Needs
Ø Perceptions
Ø Power
Ø Values
Ø In
compatible goals
Ø Poor
communication
Ø Inadequate
organization structure
Ø Lack
of team work
Ø Lack
of clarity in roles and responsibilities
Ø feelings
How to manage conflicts in an organization
v Analysis
of conflicts
v Determine
management strategy
v Pre
negotiation
v Negotiation
v Post
negotiation
Why should HR get involve in conflict
management?
There are actually a lot
of reasons that it makes sense for HR to step in. not the relevant manager or
individuals who make conflicts. If not, organization have to face followings
and it make cost to recovery.
§ Lost
productivity
§ Poor
employee health
§ Potential
accidents
§ Risk
of litigation
§ Increased
turnover
§ Potential
for theft, violence, or sabotage
§ Wasted
time
§ Absenteeism
5 Conflict Resolution Steps for HR
HR should involve with followings to mitigate and manage conflicts
in the organization.
Emphasize Clarity and Consistency in Policies and Procedures.
o Ensure Accountability
for Conflict Resolution.
o Don’t Ignore the
Conflict.
o Seek to
Understand.
o Recognize Different Circumstances.
Refarace
SHRM https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/managingworkplaceconflict.aspx
Conflicts are common in an organization. Conflicts are always not bad. Because some arguments are generated good ideas. Conflicts management is very much important. Nice article to understand.
ReplyDeleteWhen HR steps in, the conflict between employees, teams, or organizational departments will take on another dimension, and HR should come up with a transparent and unquestionable resolution for ongoing conflicts as all organization employees may be on alert on the issue.Thank you point form presenting which is easy to understand.
ReplyDeleteManagement needs HR intervention. Your article describes it simply. This is a fantastic article.
ReplyDelete